Items may be returned for a refund, store credit or exchange (not including shipping costs) of the purchase price within 30 days of delivery as long as it is in a new condition and has not been used or modified. If the purchase price of any item(s) is over $250 or the item has been custom sized there is a 10% restocking fee.

Contact us at (212) 741-9650 or info@rainorshine.biz for a return authorization number.

You can send the item back any way you like as you are responsible for all return shipping. We suggest shipping it via a method that can be tracked. We cannot take responsibility for items that do not make it back to the store. If an item is being exchanged, Rain or Shine will ship up to one exchange via ground mail at no extra cost for domestic customers. All international customers are responsible for all shipping charges.

Please note that Rain or Shine cannot take responsibility for items lost in transit. This hardly happens but unfortunately can occur in very rare situations. We will do everything in our power to locate any lost package.

All orders within the continental U.S. will be shipped via FedEx. All international orders, including Canada, will be shipped via USPS airmail. P.O. boxes and shipments to Hawaii and Alaska will be sent priority mail through the USPS.