If you're experiencing problems signing into the rainorshine.biz Web site, please review the frequently asked questions below.
Netscape & Mozilla:
Internet Explorer:
Why do you need my e-mail address and a password?
After you complete your order, we use your email address to notify you when we've received your order and when we have shipped it. Your password helps to keep your information safe - especially if you're sharing a computer.
When you successfully sign into rainorshine.biz, our site sets a cookie in your browser that indicates you're allowed access to the member only sections of the site. This way, as you move from page to page, we can tell that you've already successfully signed into the site (and don't have to ask for your password repeatedly). We do not use cookies to track personal marketing information.
Please check the URL listed in your web browser's "Location" or "Address" box (this should be near the top of your screen). Ensure that it reads:
- http://www.rainorshine.biz/
- and not
- http://www.rainorshine.biz./
Netscape (6.0 & later) and Mozilla (all versions)
From the Edit menu, choose Preferences
Click on the arrow next to Privacy & Security to expand this branch of options
Click on Cookies
Click on the radio button for Enable all cookies.
Click OK
Return to the rainorshine.biz home page and try signing in again.
From the Edit menu, choose Preferences
Click on Advanced
Click on Cookies
Click on the radio button for Accept all cookies.
Click OK
Return to the rainorshine.biz home page and try signing in again.
The web site says "You are not authorized to view this page"
If you are seeing an error message like the following:| You are not authorized to view this page You might not have permission to view this directory or page using the credentials you supplied. If you believe you should be able to view this directory or page, please try to contact the Web site by using any e-mail address or phone number that may be listed on the www.rainorshine.biz home page. You can click Search to look for information on the Internet. HTTP Error 403 - Forbidden Internet Explorer |
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Click on the Tools pull down menu
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Click on Internet Options (or Options)
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Click on the Advanced tab
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Scroll down the list and uncheck the box next to "Show friendly HTTP error messages".
-
Click the OK button
-
Return to the rainorshine.biz home page and try signing in again.
Internet Explorer 6.0 & later (Method #1)
Click on the Tools pull down menu
Click on Internet Options
Click on the Privacy tab
Move the lever to Medium or Medium High
Click the Advanced button
Ensure that the following checkbox is NOT checked:
"Override automatic cookie handling"
Return to the rainorshine.biz home page and try signing in again.
Still having trouble? Try Cleaning Out Old rainorshine.biz Cookies
Alternate for Internet Explorer 6.0 & later (Method #2)
If Method #1 for enabling cookies in Internet Explorer doesn't work, please try this alternative method.
Click on the Tools pull down menu
Click on Internet Options
Click on the Privacy tab
Click the Advanced button
Check the boxes for the following items:
Override Automatic Cookie Handling
Accept First Party Cookies
Accept Third Party Cookies
Always Allow Session Cookies
Return to the rainorshine.biz home page and try signing in again.
Still having trouble? Try Cleaning Out Old rainorshine.biz Cookies
Click on the Tools pull down menu
Click on Internet Options
Click on the Security tab
Select Internet and click on Custom Level
Choose the option to Accept All Cookies
Return to the rainorshine.biz home page and try signing in again.
Internet Explorer 5 (Mac Users)
Microsoft Internet Explorer 5 for Macintosh cannot handle some features used in a secure shopping cart. You may see an error message when attempting to sign in to your account. If you receive this message, please use another Web browser.
Click on the View pull down menu
Click on Internet Options
Click on Advanced
Choose the option to Accept All Cookies
Return to the rainorshine.biz home page and try signing in again.
Cleaning Out Old rainorshine.biz Cookies
Some Internet Explorer 6 users who had trouble accessing Member Only sections of our site in June 2003, may need to take an additional step before being able to successfully sign into our site. This step will clean out any old rainorshine.biz cookies that currently reside on your computer. (The old cookie isn't compatible with your browser and is preventing us from setting a new cookie).
Click on the Tools pull down menu
Click on Internet Options
On the current tab (General) click the option that says Delete Cookies... (towards the middle to the window).
A dialog box will pop up to confirm you want to delete all your cookies. Click the OK button.
Return to the rainorshine.biz home page and try signing in again.
If after trying the above techniques, you still experience problems or have any questions not answered here, please let us know by sending a mail to info@rainorshine.biz. Please include which Operating System (e.g., Windows or Mac) and which browser including the version number (including the version number, which can be found by clicking the Help menu and selecting About).
This will enable us to investigate the problem and hopefully develop a solution for you and others. We appreciate your patience.